Privacy Policy

Last updated: November 30, 2024

Chapter 1: Handling of all customers' personal information

1. Introduction

This privacy policy explains the handling of customer personal information that DM Solutions has received from customers. Please read this privacy policy carefully before using DM Solutions services and products.

Chapter 1 of this Privacy Policy provides an overview of DM Solutions' use of your personal information. Chapters 2, 3 and 4 provide regional information for customers located or residing in the European Economic Area/UK, China, and California, respectively.
Other policies may apply to DM Solutions products and services, and details will be described separately in their terms of service.

For customers located in Japan, personal information in this chapter refers to information about surviving individuals, which can identify a specific individual by using the name, date of birth, and other statements contained in the information, or includes personal identification codes.

2. Applicable scope

This privacy policy applies when you provide personal information to DM Solutions, and when you use DM Solutions services and products.

3. Purpose of using personal information

DM Solutions uses your personal information for the following purposes: Furthermore, even within the scope of your purpose, we will not use your personal information in a manner that may encourage or induce illegal or unfair behavior.

• Applications, provisions, and contacts for DM Solutions services, products, etc.
• Investigation and analysis of DM Solutions' service and product usage status
• All related and related duties to the above two
• Conducted a survey on DM Solutions' services and product provision
• Development of new services and products
• Information regarding DM Solutions' services and product provision
• Management and management of various events and campaigns handled by DM Solutions
• Provide various information through services and products handled by DM Solutions, various events, campaign information, direct mail, email newsletter, announcements, advertising, etc.

4. Personal information to be obtained

DM Solutions will acquire the following personal information about customers through appropriate and fair means in order to achieve the purposes of use set forth in the previous section.

• Personal information, contact information, payment information, etc. Customer's name, gender, date of birth, address, telephone number, email address, workplace information (company name, department, position, address, telephone number), delivery address, passport information, etc.
• Contents of inquiries and opinions to DM Solutions
• Audio recording information, etc. that can identify a specific individual, due to the reasons such as the customer's name being included.
  *DM Solutions may monitor, record and keep and use the exchanges of telephone and emails with customers in order to confirm customer instructions, to train, prevent crime, and to improve the quality of customer service.
• IT and system data including usage status of DM Solutions website
  Information about how customers used the website, including cookies, advertising identifiers (IDFA/GAID), location information, device-specific IDs, IP addresses, OS and browser types, and behavior logs on the website, etc., which may allow DM Solutions to identify specific individuals.
  (For more information on the purpose of using cookies, please see the information handling on the website.)

DM Solutions will not acquire and use sensitive information about customers (hereinafter referred to as "Sensitive Information") such as race, creed, social status, medical history, criminal history, and facts of being victimized by a crime, except as stipulated by law or when the customer agrees to it.

5.Customer selection

In principle, customers provide personal information to DM Solutions at the customer's will. If you do not provide personal information, you may be unable to use the various services provided by DM Solutions, or you may experience disadvantages such as some of the system's functions not working, the functions cannot be used, and you may not be able to deliver campaign information from DM Solutions. Customers may change their contact details at any time in accordance with the methods separately defined by DM Solutions.

6. Disclosure and provision to third parties

(1) When DM Solutions discloses or provides your personal information to a third party

DM Solutions will not disclose or provide your personal information to third parties unless it falls under any of the following conditions:
Furthermore, under no circumstances will we disclose or provide personal information, including sensitive information about you, to third parties, except as provided for by law or when you have agreed to it.
In addition, if the product is provided by a joint use or outsourcing partner, it does not constitute disclosure or provision to a third party.

• If you have the consent of the customer
• If you are requested to disclose or provide the information within the scope permitted by law
• When it is necessary to protect a person's life, body or property, and it is difficult to obtain consent from the customer.
• If it is necessary for a national/regional or local government to cooperate in carrying out public affairs, and if the customer agrees to this matter, there is a risk that the execution of the affairs may be hindered.
• When you disclose or provide statistical data (information that does not identify you)
• When providing the product in connection with the succession of a business due to a merger, company split, business transfer or other reasons
• If you are in a state where you are able to easily confirm the following information on the DM Solutions website, etc. and provide the information in accordance with procedures based on laws and regulations, provided that you have no intention of refusing to provide it.
  
  • The purpose of use is to provide to third parties
  • Items of personal data provided to third parties
  • Means or methods of providing to third parties
  • If you receive an offer from a customer, we will suspend the provision to a third party.
  • How to accept customer requests

(2) Where DM Solutions discloses or provides your personal information to a third party, the provider of the customer's personal information.

DM Solutions may disclose personal information to recipients of the following types of information:

• Affiliated companies, etc. Personal information may be disclosed to DM Solutions affiliates.
• DM Solutions may disclose personal information to our employees who have the authority and need to access personal information.
• Service Provider DM Solutions may disclose personal information to service providers such as IT service providers (including data servers and cloud service providers), information analysis service providers, advertising delivery service providers, and legal advisors.

7. Joint use

DM Solutions will share your personal information as follows:

Scope of those who use it together

・DM Solutions affiliates

Purpose of use of the user

• To send direct mail from our company or our company jointly using it, to provide information on products and services, and to conduct surveys, etc.
• For sales analysis and other research and research by the Company or the company that we use jointly, and for the development of new products and services.
• To communicate and transfer products and services provided by our company or by the company we use jointly to the company in charge if any inquiries, applications for use, or other requests are made by customers.
• To ensure that the Company or the company that we use jointly perform transactions with other customers appropriately and smoothly
• Personal information items to be used jointly
  Customer number, customer's name, address, telephone number, e-mail address, workplace (company name, department, position, address, telephone number), delivery address, transaction content, service usage history, information contained in communication with customers, information about inquiries, requests and opinions, information about how you used the DM Solutions website, etc.
• Name, address and representative name of the person responsible for managing personal information

〒180-0005
Crystal Park Building 2F, 1-1-3 Gotenyama, Musashino City, Tokyo
Representative Director and CEO Hanaya Takuji

8. Outsourcing of business

When providing products and services to customers, DM Solutions may outsource some of its operations and provide personal information to its outsourcing partners within the scope necessary to achieve the purpose of use. In this case, we will properly manage and supervise the contractor, including entering into a contract with these contractors regarding the handling of customer's personal information.

9. Movement outside of Japan

DM Solutions may transfer your personal information (name, cargo information, etc.) outside of Japan to handle your cargo, etc. The country or region where your personal information is transferred may not have a system for protecting your personal information on the same level as in Japan.

DM Solutions will provide your personal information based on your consent when providing your personal information to third parties such as businesses outside of Japan, including contractors of business or joint use of services, unless the following applies:

1. (1) If a third party is in a country that has a personal information protection system of the same level as Japan, it is a country that is stipulated in laws and regulations.
2. (2) When a third party has established the necessary system for the Japanese personal information handling company to continuously take measures equivalent to the measures that should be taken by the Japanese personal information provider.

10. About managing personal information

DM Solutions manages appropriately in storing your personal information, and takes necessary safety management measures to prevent leaks, loss, and tampering. Regarding the protection and proper handling of customer personal information, we will provide internal training to executives and employees, and we will determine the retention period for personal information according to the purpose of use, and when the purpose of use is achieved, this will be discarded in an appropriate manner.

11. Requests regarding the handling of personal information

If DM Solutions receives a request for any of the following concerns regarding the disclosure, correction, deletion, addition, suspension of use or erasure of the customer's personal information held in a database held by DM Solutions using the specified method, or providing information regarding personal information protection measures (hereinafter referred to as "disclosure, etc.") in accordance with laws and regulations, after confirming that the person who requested the customer is the customer's individual, the customer will respond as follows for a reasonable period and scope.

1. Request for disclosure
   We will disclose the items of personal information you requested, the purpose of use, or records provided by a third party.
2. Request for corrections, deletions, and additions
   We will confirm your request and correct, delete, or add content related to your personal information to the appropriate and possible extent.
3. Request for suspension or elimination
   In accordance with the request, we will suspend the use of the personal information items specified by you to the appropriate and possible extent, and will delete them if you wish. Furthermore, due to suspension or deletion of the service, we may not be able to provide services that were previously available or in line with the customer's requests. Please be aware of this before making your request.
4. Request for information provision regarding personal information protection measures
   Depending on your request, we will provide you with information regarding:
   
   1. Contents of safety management measures taken by DM Solutions to store customer personal information
   2. The contents of the measures taken by DM Solutions to provide your personal information to third parties outside of Japan (if it falls under "9. Transfer outside of Japan" (2))

If there is a significant obstacle to the implementation of DM Solutions' normal operations, there is a risk of violating the provisions of laws, or if there is a risk of impairing the safety management of personal information, we may not be able to respond according to the customer's request.

12. How to request disclosure, etc. and contact us

The following are the methods for requesting disclosure of personal information received by DM Solutions from customers, or for notification of the purpose of use, and the enquiry counter.

■Request for disclosure, etc.
How to request: Please send the required documents to the following address:
(Mail order)
DM Solutions Co., Ltd.
〒180-0005
Crystal Park Building 2F, 1-1-3 Gotenyama, Musashino City, Tokyo
General Affairs Department, Personal Information Handling Row

Required documents
Application form
Request for disclosure etc.

When filling out the application form, if there is an omission, we may not be able to respond to a request for disclosure.
Identity verification documents
1. Copy of two items: a driver's license, passport, health insurance insured card (masking the symbols and numbers of the insured person, etc.), a basic resident register card with a photo, a pension book, a disability certificate, a residence card or special permanent resident certificate, a seal registration certificate, or a personal number card (only the front).

In addition to the case of the person himself, the following ① and ② are required.
① Power of Attorney (in the case of a legal representative, documents that can prove that they are legal representatives)
② Certificates for verifying the identity of the agent (copy two copies of one of the two items: the agent's driver's license, passport, health insurance insured card (masking the symbols and numbers of the insured persons, etc.), a basic resident register card with a photo, a pension book, a disability certificate, a residence card or special permanent resident certificate, a seal registration certificate, or a personal number card (only the front))

13. Changes to Privacy Policy

DM Solutions may change this privacy policy. If you wish to change your privacy policy, please visit the DM Solutions website (www.dm-s.co.jp/) will be posted, so please check the details carefully after the changes.

Chapter 2: Handling of personal information about customers located within the European Economic Area and in the UK

1. Introduction

Chapter 2 explains the handling of personal information about customers located in the EEA and/or the UK based on the EU General Data Protection Regulation 2016/679 (hereinafter referred to as the "GDPR"), the UK Data Protection Act 2018 (hereinafter referred to as the "DPA 2018"), the European Economic Area (hereinafter referred to as the "EEA"), and/or other domestic and international data protection and privacy laws in the UK (hereinafter referred to as the "Data Protection Law").

Please note that UK laws are similar to EEA laws, and customers within both regions have very similar rights. Therefore, references to GDPR in this chapter should also be read as references to the corresponding UK laws.

Customers under the age of 16 are requested to provide their consent to a parent or guardian for consent when using DM Solutions services. Even if you apply for or enter your use of DM Solutions services on your behalf, we ask that you apply for DM Solutions' handling of personal information with your consent.

In addition, if the content specified in Chapter 1 conflicts with the content specified in Chapter 2, the regulations in Chapter 2 shall take precedence.

2. Personal information manager

The administrator of your personal information will be DM Solutions.
Under the Data Protection Act, DM Solutions protects the personal information collected and used by controllers (people who determine how and what purpose we handle our personal information) and processors (people who act on written instructions from the controller).

3. Legal basis for handling personal information

DM Solutions protects your personal information by handling it only within the scope necessary for a specific purpose (described in Chapter 1 3. (Purpose of Use of Personal Information)) in accordance with the Data Protection Act.
DM Solutions handles your personal information on one of the following legal reasons:

1. If you agree to the handling (Article 6(1)(a) of the GDPR) consent usually applies only to treatments relating to promotional or marketing, or, in some cases, sensitive information.
2. Where necessary to take measures to fulfill the contract or conclude the contract (Article 6(1)(b) of GDPR) This is usually the basis for handling customer information, such as customer identity information, contact information, payment, purchase information, etc., which are essential for DM Solutions to provide services.
3. If DM Solutions needs to handle it in order to comply with its legal obligations (Article 6(1)(c) of GDPR) This includes sharing personal information with customs, immigration and law enforcement agencies, and legal obligations to customers and DM Solutions employees.
4. If necessary to protect the lives of customers or third parties in the event of a medical emergency, etc. (Article 6(1)(d) of GDPR).
5. If the handling of personal data is necessary for the purposes of the legitimate interests of DM Solutions or a third party, and those interests do not take precedence from your rights under the Data Protection Act. (Article 6(1) (f) of GDPR)

4. Requests regarding the handling of personal information

(1) Data Protection Act grants you the following legal rights:

1. Request for disclosure
   You may request a copy of your personal information held by DM Solutions and details of how it handles it.
2. Request for corrections and updates
   Personal information will be corrected or updated after confirming the request and will be performed if possible.
3. Request for deletion
   You may request that you delete all or part of your personal information held by DM Solutions. DM Solutions will consider your request and will delete the information if it is no longer necessary or if it is unable to continue to retain it by law.
4. Transfer of personal information
   You may request a copy of your personal information in a structured, general, and machine-readable form. Requests for the transfer of personal information can only be made to personal information obtained from DM Solutions, which is handled by automated means based on your consent or to fulfill the contract.
5. Opposition to treatment
   You may object to treatment based on the legitimate interests of DM Solutions or third parties, or for direct marketing purposes. DM Solutions will suspend handling of your information unless it is proven that the treatment intended for the legitimate interests of DM Solutions or a third party takes precedence over your interests. If your objection is to direct marketing, DM Solutions will suspend handling.
6. Restrictions on how to use personal information
   You may restrict DM Solutions' use of your personal information under certain circumstances. Where restrictions apply, the handling of your personal information (excluding retention) will be legally carried out only if you have obtained your consent or if necessary for legal claims, protection of certain rights, or for the significant public interest.
7. The right to withdraw consent
   If your personal information is handled by consent, you have the right to withdraw that consent at any time.

Please note that the above rights are not absolute and do not apply to all circumstances. In some circumstances, legal exceptions may apply, and in such cases we may refuse to accept a request. Of course, if your request is refused, we will inform you of the reason when you respond.
A record of claims to DM Solutions is maintained to ensure that DM Solutions complies with its legal obligations.

(2) How to make a claim

You may exercise your rights for free (though we may charge a fee or refuse any claims in case of unfair, excessive or repeated requests). The billing method and contact information are as follows:

Please send the necessary documents to the following address:
(Mail order)
DM Solutions Co., Ltd.
〒180-0005
Crystal Park Building 2F, 1-1-3 Gotenyama, Musashino City, Tokyo
General Affairs Department, Personal Information Handling Row

(3) Required documents

Application form
Request for disclosure, etc.
When filling out the application form, if there is an omission, we may not be able to respond to a request for disclosure.

(4)Response to the request

DM Solutions will usually respond within one month after receiving a request from you. In addition, if necessary, we may ask you to verify your identity and proof of your authority to make a claim on behalf of a third party (if you make a claim on your behalf). If your request is particularly complicated or if you have multiple requests, it may take some time to respond in detail. Please be aware that there are exceptions to the above rights and there may be cases where it is not possible to exercise your rights.

If you are not satisfied with DM Solutions' response to your request, or if you believe that your personal information is being handled inappropriately, you have the right to file a complaint with the Supervisory Authority. For more information, see Chapter 2 9 (About appeals to the Supervisory Authority).

5. Sharing the data necessary to provide products and services

DM Solutions products and services are provided with the cooperation of other companies and organizations, and we may share personal information with third parties in order to carry out our operations. These third parties include:

1. DM Solutions affiliates
2. Organizations that are required by law to share personal information
   Government agencies, law enforcement agencies, courts, customs and immigration authorities, third party agencies, etc.
3. Service Providers
   Consignment companies for collection and delivery and cargo handling, various service providers, marketing partners, etc.

When DM Solutions entrusts service providers with data handling, we will handle personal information based on a contract that meets the requirements of applicable data protection laws.

6. Email newsletter distribution

DM Solutions provides marketing information from time to time to inform customers of news and product and service details. Delivery will only be made if you have agreed to receive marketing or if you have purchased DM Solutions products or services and have had the opportunity to opt-out of marketing but have not chosen to opt-out.

7. Where to Retain or Transfer Personal Information

DM Solutions is located in Japan, and many of the service providers and other organizations that share your personal information are located in jurisdictions other than the EEA and the UK. Japan has been certified by the European Commission for adequate protection of personal information.

When providing personal information to third parties, DM Solutions will comply with the requirements of the Data Protection Act, including the certification of adequacy between Japan and the EU and related Japanese laws and regulations. However, please note that in countries other than the EEA and the UK, your personal information may not be protected by national law. If you would like more information about where you store your personal information or where you will be relocated, please contact the contact information listed in Chapter 1 12 (How to request disclosure, etc. and the enquiry counter).

8. Regarding personal information retention

DM Solutions will retain your personal information until the purpose of use is achieved, and in particular, the period for which personal information is retained is determined as follows.

1. Personal information of customers using international transportation services
   Until the transportation and related operations stipulated by the International Terms of Carriage are completed
2. Other personal information
   The period required for the purpose of use you agreed to

9. Regarding appeals to the supervisory authority

You have the right to object to the data protection authority that has jurisdiction over your place of residence regarding the processing of personal information related to you.

1. (1) EEA Location: Please contact the supervisory authority in your country.
   For more information, please see the European Data Protection Commission website (www.edpb.europa.eu/about-edpb/about-edpb/members_en) is listed in .
2. (2) UK Absentee: the Information Commissioner’s Office (www.ico.org.uk) please contact us.

10. Data Manager Contact Information

DM Solutions Co., Ltd.
〒180-0005
Crystal Park Building 2F, 1-1-3 Gotenyama, Musashino City, Tokyo

Chapter 3: Handling of personal information about customers residing in the People's Republic of China

Regarding the handling of personal information about customers who reside in the People's Republic of China (hereinafter referred to as "China"), the provisions of Chapter 3 in addition to Chapter 1 will apply based on the China Personal Information Protection Act (China People's Republic of China's Personal Information Protection Act) and related legislation (hereinafter referred to as "PIPL, etc."). In addition, if the content specified in Chapter 3 conflicts with the content specified in Chapter 1, the regulations in Chapter 3 shall take precedence.

1. Introduction

Customers under the age of 18 are requested to provide their consent to a parent or guardian for consent when using DM Solutions services. Even if you apply for or enter your use of DM Solutions services on your behalf, please apply with the consent of the customer (if the person is a minor under the age of 14, the parent).

2. Acquiring sensitive personal information

DM Solutions may handle personal information that may be classified as sensitive personal information in PIPL etc. for purposes of use.
Sensitive personal information may have a negative impact on the rights and interests of the customer (for example, the infringement of personality dignity, and the safety of personal and property can be easily harmed), but DM Solutions will strictly manage it and handle it legally to prevent this from happening.

3. Retention period for personal information

DM Solutions will retain your personal information until the purpose of use is achieved, and in particular, the period for which personal information is retained is determined as follows.

1. (1) International Transport Service Customer Personal Information
   Until the transportation and related operations stipulated by the International Terms of Carriage are completed
2. (2)Other personal information
   The shortest period required for the purposes of your consent

4. Safety management of personal information

1. DM Solutions takes security measures to protect you from the leakage, loss or damage of personal information you provide. Specifically, DM Solutions has taken the following measures to protect your personal information:
   • DM Solutions has established and implemented an internal management system and operating regulations regarding the protection of personal information. We manage personal information classification.
   • We use https to build our websites, and SSL encryption communication technology to protect the communications of such important data (credit card information, etc.) between your web browser and the server.
   • We use encryption technology to protect personal data. Access permissions are set reasonably and access control is implemented to prevent unauthorized persons from accessing personal information.
   • We provide education and training on security and privacy protection to raise employee awareness of the importance of personal information protection.
   • We have established and operate a contingency plan for accidents related to personal information.
2. DM Solutions will take steps to prevent unrelated personal information from being collected. Except where law allows for an extended period of retention of personal information, we will retain your personal information only for the shortest period necessary to achieve the purposes set out in this Privacy Policy.
3. In the event of an accident involving personal information, DM Solutions will promptly notify the customer and report it to the regulatory authorities in accordance with the regulations of PIPL and other matters.
4. Requests regarding the handling of personal information
   DM Solutions will be responsible for requesting personal information from customers in China held by DM Solutions. 11. In addition to requests regarding the handling of personal information, we will respond as follows for a reasonable period and scope in accordance with PIPL etc. Please note that we may confirm your identity in advance when making a request.
   
   1. Request for withdrawal of consent
      If your personal information is handled by consent, you have the right to withdraw that consent. In accordance with the request, the items of personal information specified by the customer will be deleted to the appropriate and possible extent. Furthermore, due to the elimination, we may not be able to provide services that were previously available or in line with the customer's requests. Please be aware of this before making your request.
   2. Request for interpretation and explanation of the privacy policy
      You have the right to request an interpretation and explanation of this privacy policy.
   3. How to make a claim
      For requests under this section, we have the following requests and inquiries regarding the following:
      
      1. Billing destination
         (Mail)
         Please send the necessary documents to the following address:
         (Mail order)
         DM Solutions Co., Ltd.
         〒180-0005
         Crystal Park Building 2F, 1-1-3 Gotenyama, Musashino City, Tokyo
         General Affairs Department, Personal Information Handling Row
      2. Required documents
         Application form
         Request for disclosure, etc.
         Identity verification documents
         

         ① Copy of two items: a driver's license, passport (passport), health insurance insured card (masking the symbols and numbers of the insured person, etc.), a basic resident register card with a photo, a pension book, a disability certificate, a residence card or special permanent resident certificate, a seal registration certificate, or a personal number card (only the front).

         
         ① Power of Attorney (in the case of a legal representative, documents that can prove that they are legal representatives)
         ② Certificates for verifying the identity of the agent (copy two copies of one of the two items: the agent's driver's license, passport, health insurance insured card (masking the symbols and numbers of the insured persons, etc.), a basic resident register card with a photo, a pension book, a disability certificate, a residence card or special permanent resident certificate, a seal registration certificate, or a personal number card (only the front))

      3. Contact Us
         Contact Us regarding web marketing 0120-934-226

4. Regarding provision to third parties and transfer outside China

DM Solutions will respond in accordance with PIPL, etc. when providing your personal information to a third party (including cases where it is provided by outsourcing involving joint use or transfer outside of China).

5. Changes to the purpose of using personal information

If you change the purpose of using your personal information, DM Solutions website will in advance to provide a privacy policy that reflects the changes in the purpose of use.www.dm-s.co.jp/) and use the service according to the new purpose of use with the customer's consent.

6. Basic information about personal information managers

DM Solutions Co., Ltd.
〒180-0005
Crystal Park Building 2F, 1-1-3 Gotenyama, Musashino City, Tokyo

Chapter 4: Handling of personal information about customers residing in California, USA

Regarding the handling of personal information about customers residing in California, USA, please see the California Consumer as amended by the California Privacy Rights Act of 2020. Based on the Privacy Act of 2018, hereinafter referred to as the "CCPA"), the provisions of Chapter 1 and Chapter 4 will apply. In addition, if the content specified in Chapter 4 conflicts with the content specified in Chapter 1, the regulations in Chapter 4 shall take precedence.

Chapter 4 uses terms defined in CCPA. In particular, "sale" means that DM Solutions sells, lends, publishes, discloses, distributes, puts you in an available state, transfers, or communicates your personal information to third parties in exchange for monetary or other valuable consideration. "Sharing" also means sharing, lending, publishing, disclose, disseminate, available, transferring, or conveying your personal information to a third party, whether in exchange for money or other valuable consideration, for cross-context behavioral targeting advertising. Furthermore, if DM Solutions and a third party have concluded an appropriate contract regarding the handling of personal information under the CCPA, it does not fall under "Sales."

1. Acquisition and use of personal information

The types of personal information DM Solutions may acquire in the future or have obtained over the past 12 months are as specified in the table below. DM Solutions uses this personal information for the purposes specified in Chapter 1, 3. (Purpose of Use of Personal Information). Furthermore, all of this personal information is obtained from the customer's own individual.

Types of personal information to be acquired	Examples of personal information
Identifiers (names, codes, etc. used to uniquely distinguish specific objects)	Your name, address, telephone number, delivery address, email address, passport information, etc.
Information about the Internet or other electronic network activity	Information about how customers use the DM Solutions website, including cookies, advertising identifiers (IDFA/GAID), location information, device specific ID, OS and browser type, and behavior logs on the website.
Occupation or Employment Information	Customer's workplace information (company name, department, position, address, telephone number) etc.

2. Disclosure of personal information

(1)Sales of personal information

DM Solutions does not sell your personal information (including personal information from minors) to third parties, nor has it sold any personal information in the past 12 months.

(2)Sharing personal information

The following table shows the personal information that DM Solutions may share with third parties in the future, as well as the types of personal information about customers that have been shared with third parties in the past 12 months, and the types of third parties to which it is shared. DM Solutions shares this personal information for the purposes of conducting marketing activities (including personalized advertising) including information on various events and campaigns. Furthermore, DM Solutions does not recognize that they are minors and will not share their personal information with third parties.

Type of Personal Information Shared: Information about the Internet or other electronic network activities
Examples of personal information: information about how customers used the DM Solutions website, including cookies, advertising identifiers (IDFA/GAID), location information, device-specific IDs, OS and browser type, and behavior logs on the website.
Types of third parties that have shared personal information in the past 12 months: Ad Network

(3) Disclosure of personal information for business purposes

The types of personal information about customers that DM Solutions has disclosed for business purposes in the past 12 months and the types of third parties to which it is disclosed are as follows. DM Solutions will disclose this personal information to third parties for the purposes specified in Chapters 1, 3. (Purpose of Use of Personal Information) and 7. (Co-operative Use).

Type of personal information disclosed: Identifier (name, code, etc. used to uniquely distinguish a specific object)
Examples of personal information: customer's name, address, telephone number, delivery address, email address, passport information, etc.
Types of third parties that disclosed personal information in 12 months: Commercial information such as contracting companies for collection and delivery and handling of goods, various service providers, government agencies, law enforcement agencies, courts, customs authorities, third party agencies, etc.

(4) Information about the Internet or other electronic network activity

Information on how customers used the DM Solutions website, including cookies, advertising identifiers (IDFA/GAID), location information, device specific IDs, OS and browser type, and behavior logs on the website, as well as information about how customers used the DM Solutions website, including various service providers, government agencies, law enforcement agencies, courts, customs authorities, third party agencies, etc.

(5) Information regarding occupation or employment

Customer's workplace information (company name, department, position, address, telephone number), etc., various service providers, government agencies, law enforcement agencies, courts, customs authorities, third party agencies, etc.

3. Sensitive Personal Information

DM Solutions will not use or disclose your sensitive personal information for any purpose other than certain purposes permitted by the CCPA. We will also not acquire or process your sensitive personal information for the purposes of inferring your characteristics.

4. Regarding personal information retention

DM Solutions retains customer personal information until the purpose of use is achieved and sets the period for which personal information is retained. Taking into consideration the laws, accounting requirements, and the business needs of DM Solutions, the retention period is determined based on the nature of the information and the purpose of retention.

5. Requests regarding the handling of personal information

Customers residing in California have the following rights regarding their personal information:

If you wish to exercise your access rights, deletion rights, correction rights, or opt-out rights to share, please contact us through the billing address below. DM Solutions will respond to customer requests within the period and scope of the relevant laws and regulations. Please note that when making a request, we will confirm your identity in advance as follows:

1. Billing destination
   

   (Mail)
   Please send your desired request to the following address:
   DM Solutions Co., Ltd.
   〒180-0005
   Crystal Park Building 2F, 1-1-3 Gotenyama, Musashino City, Tokyo
   General Affairs Department, personal information handling, R.

   (phone)
   Contact Us regarding web marketing
   0120-934-226

2. Procedure for verifying your identity
   ・Identity verification documents

When DM Solutions exercises access rights, deletion rights, correction rights, or opt-out rights to share, we ask that you provide sufficient information to verify your identity, such as your name, email address, etc., and we will verify your identity by comparing this information provided by you with information already known to DM Solutions.

In addition to verifying the customer's identity according to the statement in the case of the individual, you will also be required to submit a signature certificate from the customer regarding the fact that the agent has the authority to exercise the rights on behalf of the customer. DM Solutions may also contact you directly to confirm that you have given your agent the right to access, deletion, correction, or opt-out of sharing.

Chapter 5: Handling of personal information about customers located in Thailand

1. Introduction

Chapter 5 shows the Personal Data Protection Act of Thailand B.E. 2562 (2019), hereinafter referred to as "PDPA." ), we will explain the collection, use or disclosure of personal information about customers located in the Kingdom of Thailand (hereinafter collectively referred to as "handling" in this chapter).

Under Thai laws, if a minor, a person with restrictive conduct or incapacitated conduct is required to consent to the handling of personal information regarding the use of DM Solutions services and the customer is unable to provide valid consent under the law, they must obtain the consent or permission of the parent, guardian, or guardian (depending on the circumstances), in addition to the consent of the customer, and for customers under the age of 10, only the consent or permission of the parent is required.
If DM Solutions does not know before obtaining personal information that you are a minor, a person with restrictive conduct or incompetent conduct, obtain the personal information of a minor without the consent of the parent's parent (only if such consent is required and the minor cannot legally consent), or obtains personal information of a minor, a person with restrictive conduct or incompetent conduct without the consent of a guardian or guardian, DM Solutions will delete the personal information as soon as possible, unless it is possible to based on a legal basis other than consent for such processing.
Even if you apply for or enter DM Solutions services on your behalf, such as your family member or an agent who can act on your behalf, or you apply for or enter it, we ask that you apply for DM Solutions' handling of personal information with your consent.
In addition, if the content specified in Chapter 1 conflicts with the content specified in Chapter 5, the regulations in Chapter 5 shall take precedence.

2. Personal information manager

The administrator of your personal information will be DM Solutions.
Under the PDPA, DM Solutions protects the personal information collected and used by administrators (people who determine how and what purpose we handle our personal information) and processors (people who act on written instructions from the administrator).

3. Legal basis for handling personal information

Based on the PDPA, DM Solutions protects your personal information by handling it only within the scope necessary for a specific purpose (described in Chapter 1 3. (Purpose of Use of Personal Information)). DM Solutions handles your personal information on one of the following legal reasons:

1. If the customer agrees to the handling (PDPA Article 19)
   Agreement usually applies only to promotional or marketing-related treatments, or, in some cases, to sensitive information.
2. Where necessary to take measures to fulfill the contract or conclude the contract (Article 24(3) of the PDPA)
   This is usually the basis for handling customer information, such as customer identity, contact information, payment, travel information, etc., which are essential for DM Solutions to provide services.
3. If DM Solutions needs to handle it in order to comply with its legal obligations (PDPA Article 24(6))
   This includes sharing personal information with customs, immigration and law enforcement agencies, and legal obligations to customers and DM Solutions employees.
4. If necessary to protect the lives of customers or third parties in the event of a medical emergency, etc. (PDPA Article 24(2)).
5. If the handling of personal data is necessary for the purposes of the legitimate interests of DM Solutions or a third party, and these interests do not take precedence from your rights under the law. (PDPA Article 24(5))

This includes not only the use of the personal information necessary to operate DM Solutions' businesses within the scope permitted under the PDPA, but also the use of the personal information necessary to maintain, develop and improve DM Solutions' products and services, as well as to provide the best experience to our customers.

4. Requests regarding the handling of personal information

(1) PDPA grants you the following legal rights:

1. Request for disclosure
   You may request a copy of your personal information held by DM Solutions and details of how it handles it.
2. Request for corrections and updates
   Personal information will be corrected or updated after confirming the request and will be performed if possible.
3. Request for deletion
   You may request that you delete, destroy or be indistinguishable in all or part of your personal information held by DM Solutions. DM Solutions will consider your request and will delete the information if it is not necessary or if it is unable to continue to retain it by law.
4. Transfer of personal information
   You may request a copy of your personal information in a structured, general, and machine-readable form. Requests for the transfer of personal information can only be made to personal information obtained from DM Solutions, which is handled by automated means based on your consent or to fulfill the contract.
5. Opposition to treatment
   You may object to treatment based on the legitimate interests of DM Solutions or third parties, or for direct marketing purposes. DM Solutions will suspend handling of your information unless it is proven that the treatment intended for the legitimate interests of DM Solutions or a third party takes precedence over your interests. If your objection is to direct marketing, DM Solutions will suspend handling.
6. Restrictions on how to use personal information
   You may restrict DM Solutions' use of your personal information under certain circumstances. Where restrictions apply, the handling of your personal information (excluding retention) will be legally carried out only if you have obtained your consent or if necessary for legal claims, protection of certain rights, or for the significant public interest.
7. The right to withdraw consent
   If your personal information is handled by consent, you have the right to withdraw that consent at any time. However, withdrawal of such consent will not retroactively affect the handling of personal information of customers who have legally agreed to before the withdrawal.

Please note that the above rights are not absolute and do not apply to all circumstances. In some circumstances, legal exceptions may apply, and in such cases we may refuse to accept a request. If you refuse a request, we will inform you of the reason when you respond.

A record of claims to DM Solutions is maintained to ensure that DM Solutions complies with its legal obligations.

(2) How to make a claim

You may exercise your rights for free (unless the PDPA allows you to charge your expenses). The billing method and contact information are as follows:

Please send the necessary documents to the following address:

(Mail order)
DM Solutions Co., Ltd.
〒180-0005
Crystal Park Building 2F, 1-1-3 Gotenyama, Musashino City, Tokyo
General Affairs Department, Personal Information Handling Row

(3) Required documents

Application form
Request for disclosure, etc.
When filling out the application form, if there is an omission, we may not be able to respond to a request for disclosure.

(4) Response to the request

DM Solutions will usually respond within 30 days after receiving a request from you. In addition, if necessary, we may ask you to verify your identity and proof of your authority to make a claim on behalf of a third party (if you make a claim on your behalf). If your request is particularly complicated or if you have multiple requests, it may take some time to respond in detail. Please be aware that there are exceptions to the above rights and there may be cases where it is not possible to exercise your rights.

If you are not satisfied with DM Solutions' response to your request, or if you believe that your personal information is being handled inappropriately, you have the right to file a complaint with the Kingdom of Thailand Privacy Policy Committee. For more information, see Chapter 5, 9 (Regarding appeals to the Supervisory Authority).

5. Sharing the data necessary to provide products and services

DM Solutions products and services are provided with the cooperation of other companies and organizations, and we may share personal information with third parties in order to carry out our operations. These third parties include:

1. DM Solutions affiliates
2. Organizations that are required by law to share personal information
   Government agencies, law enforcement agencies, courts, customs and immigration authorities, third party agencies, etc.
3. Service Providers
   Consignment companies for collection and delivery and cargo handling, various service providers, marketing partners, etc.

When DM Solutions entrusts the handling of data to a service provider, personal information will be handled based on a contract that meets the requirements of the PDPA.

6. Marketing and Communication

DM Solutions provides marketing information from time to time to inform customers of news and product and service details. Such delivery will only be made if you have agreed to receive marketing.

7. Where to Retain or Transfer Personal Information

DM Solutions is located in Japan, and many of the service providers and other organizations that share your personal information are located in jurisdictions outside of Thailand. When providing personal information to third parties, DM Solutions will comply with Japan's related laws and regulations and PDPA requirements. However, please note that in countries other than Thailand, your personal information may not be equally protected by domestic laws. If you would like more information about where you store your personal information or where you will be relocated, please contact the contact information listed in Chapter 1 12 (How to request disclosure, etc. and the enquiry counter).

8. Regarding personal information retention

DM Solutions will retain your personal information until the purpose of use is achieved, and in particular, the period for which personal information is retained is determined as follows. For other personal information, the retention period is determined based on the nature of the information and the purpose of retention, taking into consideration laws, accounting requirements, and DM Solutions' business needs.

1. (1) Personal information of customers using international transportation services
   Until the transportation and related operations stipulated by the International Terms of Carriage are completed
2. (2)Other personal information
   The period required for the purpose of use you agreed to

However, please note that DM Solutions may hold your personal information for longer than the above retention period for the purposes of legal claims, defense against legal claims and compliance with laws and regulations.

9. Regarding appeals to the supervisory authority

You have the right to object to the Kingdom of Thailand's Privacy Policy Commission regarding the processing of personal information related to you.

10. Contact information for data controllers and data protection officers

DM Solutions Co., Ltd.
〒180-0005
Crystal Park Building 2F, 1-1-3 Gotenyama, Musashino City, Tokyo

Handling of information on the website

This section provides information on the handling of personal information on the DM Solutions website. Regarding our overall handling of personal information, please see "DM Solutions Privacy Policy (www.dm-s.co.jp/privacy/) Please see ".

1. Introduction

DM Solutions will establish the handling of information on this website (hereinafter referred to as "this Website") as follows based on the DM Solutions Privacy Policy, and strive to operate and manage this website so that customers can use it with peace of mind.

Customers who use this website are deemed to have fully understood and agreed to the following information.

Applicable range
This Privacy Policy applies when you use this website (dm-s.co.jp domain) and does not apply to sites operated by other companies. This website provides links to other websites to provide useful information and services to you. The Privacy Policy does not apply to linked sites. We recommend that you review their own privacy statements when visiting each site.

2. Security

Security technology to protect personal information

When providing personal information from customers, secure sockets (SSL) is an encryption technology, in preparation for unauthorized access by third parties during communication. We have encrypted personal information using layer) or similar security technology to ensure safety. In addition, in order to prevent leakage, diversion, and alteration of personal information due to unauthorized access by third parties, we take firewall installation, measures against computer viruses, and other reasonable security measures to ensure the safety of our customers' personal information.

How SSL (secure sockets layer) works

SSL conducts electronic security-related communications (digital authentication and digital signatures) between us before sending personal information, and after mutual authentication, data is transmitted. In this case, our interactions with customers will be disrupted by random numbers, and mistransmission to third parties who try to steal data by impersonating the customer will be prevented.
Furthermore, information transmitted through SSL is encrypted using two types of encryption methods: public key cryptography (RSA) and common key cryptography (private key cryptography). You will need an electronic "key" to decipher this information. Even if the information is intercepted by a third party, it is impossible to decrypt the encrypted information without the correct key. Although the types of keys are limited, it is extremely difficult for a third party to decipher the information, as it takes a long time to experiment with all the keys in order and reach the correct key even when working computers and other computers.

Cookie Policy

A cookie is a small amount of information that is downloaded to your computer or device when you visit this site. We accept features, performance, advertising, social media or content We use a variety of cookies, including cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as logging in and choosing a region). This means that you don't have to re-enter this information every time you return to the site or navigate between pages. Cookies are how users use the website It also provides information about (for example, if you've visited for the first time or you've been visiting frequently).

We use the following cookies to optimize your experience on this site and to provide you with our services:

Cookies required for store functionality

name	function
_ab	Used in relation to accessing administrators
_secure_session_id	Used in relation to in-store navigation
cart	Used in relation to shopping cart
cart_sig	Used in connection with checkout
cart_ts	Used in connection with checkout
checkout_token	Used in connection with checkout
Secret	Used in connection with checkout
secure_customer_sig	Used in relation to customer login
storefront_digest	Used in relation to customer login
_shopify_u	Used to facilitate updates to customer account information

Cookies required for store functionality

name	function
_tracking_consent	Tracking Settings
_landing_page	Track your landing page
_orig_referrer	Track your landing page
_s	Shopify Analytics
_shopify_fs	Shopify Analytics
_shopify_s	Shopify Analytics
_shopify_sa_p	Shopify analysis on marketing and referrals
_shopify_sa_t	Shopify analysis on marketing and referrals
_shopify_y	Shopify Analytics
_y	Shopify Analytics

The duration of time a cookie is held on your computer or mobile device depends on whether it is a "permanent" cookie or a "session" cookie. session Cookies are kept until viewing is stopped, and permanent cookies are kept until they expire or are deleted. Most of the cookies we use are permanent and can range from 30 minutes from the date they are downloaded to your device. It will expire within the year.
Cookies can be controlled and managed in a variety of ways. Please note that deletion or blocking cookies may adversely affect your user experience and may render you completely inaccessible to some of our websites.
Most browsers automatically accept cookies, but you can choose whether to accept cookies using your browser's controls (usually located in the browser's Tools or Settings menu). For more information on how to change your browser settings or block, manage or filter cookies, see Browser Help File or allaboutcookie site (www.allaboutcookies.org).
Please also note that blocking cookies does not completely prevent information sharing with third parties such as advertising partners. To exercise your rights or opt out of certain use of information by these parties, please follow the instructions in the "Behavioral Targeting Ads" section above.

Do Not Track:

Please note that we do not have a consistent understanding of how to respond to "Do Not Track" signals within the industry, and detecting such signals from a browser will not change the way we collect and use them.

Cookie Policy Changes:

We may update this cookie policy from time to time to reflect changes to our practices and other operational, legal, and regulatory reasons.

Contact Us:

If you have any further details, questions or complaints regarding our cookie policy, please contact us via our Contact Us page.